Privacy Policy

Effective Date: 14-07-2026

Welcome to Pcall . Your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the rights you have regarding your information.

By creating an account and using our service, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you create an account, we may collect the following information:

  • Username
  • Email address
  • First name
  • Last name
  • Zone color (used to provide the correct waste collection schedule)
  • Password
  • Profile picture (optional)

Your password is securely hashed before being stored. We do not store or have access to your password in plain text.

During registration, you will be asked to enter your password twice. The second password entry is used only to verify that you entered it correctly and is not stored.

Providing a profile picture is entirely optional. If you choose to upload one, it will only be used to display your profile within the application. You may change or remove your profile picture at any time.

How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Authenticate your identity when you sign in.
  • Provide the correct waste collection schedule for your selected zone.
  • Display your profile information, including your optional profile picture.
  • Send waste collection reminder emails if you choose to receive them.
  • Maintain, improve, and secure the operation of the service.
  • Respond to support requests and account-related inquiries.

We collect only the personal information necessary to provide these services.

Email Notifications

If you choose to enable email notifications, we will use your email address to send reminders about your waste collection schedule and important account-related notices.

Your email address will not be used for unrelated marketing purposes or sold to third parties.

You may disable reminder emails at any time through your account settings (if available) or by contacting us.

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, we process your personal data on one or more of the following legal bases:

  • Performance of a contract: to create your account and provide the services you request.
  • Consent: when you choose to upload a profile picture or enable email reminder notifications.
  • Legitimate interests: to maintain the security, integrity, and proper functioning of the application.

Where processing is based on your consent, you may withdraw that consent at any time. This will not affect any processing carried out before consent was withdrawn.

Data Sharing

We do not sell, rent, or trade your personal information.

Your information may only be shared when:

  • Required by applicable law.
  • Necessary to protect the rights, safety, or security of our users or our service.
  • Necessary for trusted third-party service providers that help us operate the application, such as hosting, cloud storage, authentication, or email delivery services.

These providers are only given access to the information necessary to perform their services on our behalf.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Passwords are securely hashed before storage, and we work to keep all stored data protected using industry-standard security practices.

Although we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as it is necessary to provide the service, maintain your account, comply with legal obligations, or resolve disputes.

If you delete your account, we will delete or anonymize your personal information within a reasonable period unless we are legally required to retain certain information.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request a copy of your personal data.
  • Withdraw your consent for optional processing, including profile pictures and email reminder notifications.
  • Object to or request restrictions on certain types of data processing where permitted by law.

If you wish to exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our service is intended for users of all ages.

We do not knowingly collect more personal information from children than is reasonably necessary to provide the service. If a parent or legal guardian believes that a child has provided personal information inappropriately, they may contact us to request its deletion.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make significant changes, we will post the updated Privacy Policy with a new effective date. Continued use of the service after changes have been published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: support@pleadcall.com

We will make reasonable efforts to respond to your request in accordance with applicable data protection laws.